Refund & Cancellation

This Refund & Cancellation notice applies to advisory and workshop services sold directly by MotionCore Digital to business clients when a SOW references these terms. Consumer rights under Thai law remain available where applicable.

Where PDPA or consumer protection rules grant a statutory cooling-off period, you may cancel within 14 calendar days from contract formation unless services have already been fully performed with your express request.

If we fail to deliver a paid milestone through no fault of the client, we will refund prepaid fees for that milestone or re-perform at your option. Partial completion is reimbursed pro-rata for undelivered deliverables.

Third-party expenses already incurred (travel booked, venue deposits, printed kits) are non-refundable once purchased, even if a workshop is rescheduled. Rush fees and custom research licensed from partners are also non-refundable once delivered.

Cancellations more than 10 business days before a workshop receive a full credit toward a rescheduled date. Cancellations inside 10 days forfeit 40% of the workshop fee to cover locked calendars.

Approved refunds are initiated within 14 business days and may take an additional 5-10 business days to appear depending on your bank’s processing windows.

Email hello@motioncore.digital with invoice number, SOW reference, and a short description of the issue. We respond within 5 business days with next steps. For statutory complaints, you may also contact the Office of the Consumer Protection Board (OCPB) in Thailand.